Former GE Capital Customers in the United Kingdom

GE Capital in the UK has been resized and refocused to directly support the GE industrial businesses. Click here to find out more.

UK contact details
Select from the options below for current contact information
Consumer / Retail Contacts

Store Cards / Credit Cards:

The GE Capital Bank business based in Leeds was sold to Santander Cards UK Ltd in 2009.
Santander Cards Customer Service, Santander Cards UK Ltd, PO Box 700, Leeds, LS99 2BD.
Santander store cards include: Asda, B&Q, BHS, Comet, Debenhams, Harrods, New Look, DFS, Dorothy Perkins, Evans, Ernest Jones, House of Fraser, Laura Ashley, Mothercare, Russell & Bromley, Paypal, Topshop/Topman, RyanAir.

PPI Enquiries: www.santander.co.uk
Tel: Freephone 0800 1712171

UK Car Loans:

The First National Motor Finance No.1 business was sold to Santander Consumer (UK) plc in 2005.
Customer Relations, Santander Consumer (UK) plc, Santander House, 86 Station Road, Redhill, Surrey RH1 1SR. Tel: 0800 085 1759, Fax: 0871 200 4151, Email: [email protected].

Irish Car Loans:

GE Capital Woodchester Ltd or GE Capital Woodchester Finance Ltd. Please call +353 61 236911 or write to 31-36 Golden Lane, Dublin 8, Ireland for help with your enquiry.

GE Money Account, Mortgage or Secured Loan:

GE Money Home Lending. Please call 0345 070 4299 or write to GE Money Home Lending, PO Box 912, Newport, NP20 9PB.
http://www.gemoney.co.uk/en/

GE Capital Direct Savings Accounts:

Please email [email protected] or call 03450 77 33 33 or write to GE Capital Direct, FREEPOST RSLS-KZUL-SHYB, PO Box 821, Wallsend, NE28 5BE.

Commercial Contacts

Equipment Finance or Leasing:

GE Capital Equipment Finance Ltd. Please call 0370 1910303, email [email protected], or write to GE Capital Equipment Finance Ltd, 2630 The Quadrant, Aztec West, Bristol, BS32 4GQ.

GE Capital Business Finance & GE Capital UK Ltd:

Please email [email protected]

GE Capital Fleet Services:

The GE Capital Fleet Service business was sold to Arval in 2015.
Please visit https://www.arval.co.uk/ to find out more.

GE Capital Commercial Distribution Finance:

The GE Capital CDF business was sold to Wells Fargo in 2016.
Please visit http://cdf.wf.com/irelanduk/ to find out more.

GE Capital Direct customers

GE Capital Direct was closed on 1st December 2016.

All accounts have been closed and any remaining funds have been returned to customers. Online access to accounts is no longer available.

If you have any questions related to a closed account then please contact our Customer Service team:

Contact us by phone

If you have a query about a GE Capital Direct savings account you can leave us a message and our customer service team will return your call

03450 77 33 33*

* Your calls may be monitored for training, quality assurance and security purposes.
 

Contact us by email

If you have a query about a GE Capital Direct savings account you can email our customer service team on:

[email protected]
 

Contact us by post

You can write to us at our freepost address:

RSLS-KZUL-SHYB
GE Capital Direct
PO Box 821
Wallsend
NE28 5BE

 

Complaints

We take every complaint very seriously. Call us on 03450 77 33 33 or email us at [email protected] and we will endeavour to respond and acknowledge the complaint within 5 business days (savings account complaints only).

If we cannot resolve your complaint to your satisfaction, you may refer it to the Financial Ombudsman Service. You can get details of the service from the Financial Ombudsman Service website (www.financial-ombudsman.org.uk), or by contacting our Customer Service team. Alternatively, you can raise your complaint with the EU Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The most appropriate Alternative Dispute Resolution (ADR) entity will then resolve your complaint.

GE Capital Direct has ceased to accept deposits. In order to ensure remaining funds that we have been unable to return to customers are protected, we have made arrangements to ensure they are kept separate from our own funds and continue to benefit from FSCS protection, subject to the usual criteria and limits for FSCS protection. We recently wrote to affected customers to provide further detail on these arrangements. If you have any questions in this regard, please call us on 03450 77 33 33 or email us at [email protected]

Legal Information

Commercial Finance

GE Capital UK Limited (formerly GE Capital Bank Limited) Registered in England and Wales (number 02549477) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

GE Capital Invoice Finance Limited

Registered in England and Wales (number 00417709) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

GE Commercial Finance Limited

Registered in England and Wales (number 01030032) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

GE Heller Limited

Registered in England and Wales (number 00823011) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

Distribution Finance

GE Capital UK Limited (formerly GE Capital Bank Limited) Registered in England and Wales (number 02549477) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ (The GE Capital CDF business was sold to Wells Fargo in 2016)

Equipment Finance

GE Capital Equipment Finance Ltd Registered in England and Wales (number 1102466) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ  Authorised and regulated by the Financial Conduct Authority for Consumer Credit Act business (Firm Registered Number 741299).

GE Capital Corporation (Leasing) Limited

Registered in England and Wales (number 1970236) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ 

Healthcare Finance

GE Capital Equipment Finance Ltd Registered in England and Wales (number 1102466) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

GE Capital Corporation (Leasing) Limited

Registered in England and Wales (number 1970236) Registered Office: The Ark, 201 Talgarth Road, London W6 8BJ

  

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