Attention: Credit Enquiries and Default Listings Registered by ‘GE Capital Finance Australia Pty Ltd’

Please contact Latitude Financial Services if you have a query or request relating to a consumer credit enquiry or default listing previously registered on your credit file by ‘GE Capital Finance Australia Pty Ltd’ as this entity now forms part of the Latitude Group.

Contact details are available from Latitude’s website. Alternatively, you can contact Latitude’s Customer Resolutions Team on 1300 369 340.

For enquiries or assistance relating to a GE Money Home Lending, AVCO Access or Pacific Retail Finance (NZ) facility previously held with GE Capital please contact us by email:

E: [email protected]
 

For enquiries or assistance relating to an AGC Debenture Investment with GE Finance Australasia Pty Ltd (ABN 88 000 015 485).  Please note: The company was placed into voluntary liquidation on 27 July 2017.  The affairs of the company were wound up by the liquidator, and the company was subsequently deregistered by the Australian Securities and Investment Commission on 14 March 2018.  All outstanding debentures issued by the company were repaid prior to the company being deregistered.

Should you have any further queries in relation to the company, please contact the company’s liquidator, Vaughan Strawbridge on (02) 9322 7000.

Alternatively please refer to our ‘Frequently Asked Questions’ for information that may be relevant to your enquiry.

 

Frequently Asked Questions
How can I arrange to have a Mortgage or Caveat that GE Capital previously registered against my property removed?

A request will need to be made to the entity that registered the mortgage or lodged the caveat. Following GE Capital’s disposition of its businesses in Australia and New Zealand a number of these entities are now under new ownership and as such, the request will need to be forwarded to the current owner of the entity. You will need to ascertain the current name of the relevant legal entity via the ASIC website.

The table below provides contact details for those entities that may have previously registered a mortgage / lodged a caveat. If your enquiry relates to a GE entity that does not appear on the list below please contact our legacy solutions team for assistance:

Legal Entity Contact for enquiries and requests
GE Capital Finance Australia (now known as Latitude Finance Australia Pty Ltd) GE Personal Finance Pty Ltd (formerly AVCO Financial Services Ltd (now known as Latitude Personal Finance Pty Ltd) GE Automotive Financial Services (now known as Latitude Automotive Financial Services) Latitude Financial Services Latitude Finance Services - Customer enquiries (Australia)
GE Commercial Corporation (Australia) Pty Ltd (now known as Harrenvale Corporation (Australia) Pty Ltd) GE Commercial Pty Ltd (now known as Harrenvale Pty Ltd) GE Commercial Australasia Pty Ltd (now known as Harrenvale Australasia Pty Ltd) GE Commercial Australasia (AUD) Pty Ltd (now known as Harrenvale Australasia (AUD) Pty Ltd) GE Capital Finance Pty Ltd (now known as Harrenvale Finance Pty Ltd) as trustee of the GE Capital Commercial Real Estate Financing & Services (Australia) Unit Trust GE Commercial Finance NZ (now known as Harrenvale Finance NZ) Balmain E: [email protected] P: 1800 452 666
GE Fleet Services Australia Pty Ltd (now known as Element Fleet Services Australia Pty Ltd) Custom Fleet Pty Ltd Custom Service Leasing Pty Ltd Custom Fleet NZ Element Financial E: [email protected] P: 1300 364 651
GEL Custodians Pty Ltd GE Mortgage Solutions Ltd AVCO Access Pty Ltd GE Finance Australasia Pty Ltd (formerly Australian Guarantee Corporation Limited) GE Capital Asset Services & Trading Asia Pacific Pty Ltd Rohenryn Pty Ltd GE Spa Leasing Pty GE Commercial Finance Australia Pty Ltd Commercial Distribution Finance Pty Ltd GE Finance & Insurance (NZ) GE Capital Legacy Solutions E: [email protected] P: 1300 364 651

 

 

How do I make a claim for unclaimed monies?

Australia:

To check whether any funds such as a credit balance associated with your finance facility have been forwarded to either the Australian Securities and Investments Commission (ASIC) or a State Government agency as unclaimed monies please refer to ASIC’s MoneySmart website and the State Revenue Office Victoria website.

If you are the rightful owner of funds that GE Capital has previously remitted to ASIC as unclaimed monies then you can forward your claim (including the Original Transaction Number (OTN) relating to your claim) to our unclaimed monies team at: [email protected]

New Zealand:

To check whether any funds such as a credit balance associated with your finance facility have been forwarded to Inland Revenue as unclaimed monies please refer to Inland Revenue’s Website.

If you believe you are the rightful owner of unclaimed money held by Inland Revenue, your will need to forward your full name, address, IRD number and proof of identity (for example a copy of a birth certification, driver’s licence or passport) by email to [email protected]

 

How do I obtain a copy of my facility documentation and/or a statement of account?

A request will need to be made to the entity that provided the credit facility. Following GE Capital’s disposition of its businesses in Australia and New Zealand a number of these entities are now under new ownership and as such, the request will need to be forwarded to the current owner of the entity. You will need to ascertain the current name of the relevant legal entity via the ASIC website.

Please note that in certain cases these documents may no longer be available, particularly if relevant record retention periods have elapsed.

The table below provides contact details for those entities which have provided credit facilities. If your enquiry relates to a GE entity that does not appear on the list below please contact our legacy solutions team for assistance:

Legal Entity Contact for enquiries and requests
GE Capital Finance Australia (now known as Latitude Finance Australia Pty Ltd) GE Personal Finance Pty Ltd (formerly AVCO Financial Services Ltd (now known as Latitude Personal Finance Pty Ltd) GE Automotive Financial Services (now known as Latitude Automotive Financial Services) Latitude Financial Services Latitude Finance Services - Customer enquiries (Australia)
GE Commercial Corporation (Australia) Pty Ltd (now known as Harrenvale Corporation (Australia) Pty Ltd) GE Commercial Pty Ltd (now known as Harrenvale Pty Ltd) GE Commercial Australasia Pty Ltd (now known as Harrenvale Australasia Pty Ltd) GE Commercial Australasia (AUD) Pty Ltd (now known as Harrenvale Australasia (AUD) Pty Ltd) GE Capital Finance Pty Ltd (now known as Harrenvale Finance Pty Ltd) as trustee of the GE Capital Commercial Real Estate Financing & Services (Australia) Unit Trust GE Commercial Finance NZ (now known as Harrenvale Finance NZ) Balmain E: [email protected] P: 1800 452 666
GE Fleet Services Australia Pty Ltd (now known as Element Fleet Services Australia Pty Ltd) Custom Fleet Pty Ltd Custom Service Leasing Pty Ltd Custom Fleet NZ Element Financial E: [email protected] P: 1300 364 651
GEL Custodians Pty Ltd GE Mortgage Solutions Ltd AVCO Access Pty Ltd GE Finance Australasia Pty Ltd (formerly Australian Guarantee Corporation Limited) GE Capital Asset Services & Trading Asia Pacific Pty Ltd Rohenryn Pty Ltd GE Spa Leasing Pty GE Commercial Finance Australia Pty Ltd Commercial Distribution Finance Pty Ltd GE Finance & Insurance (NZ) GE Capital Legacy Solutions E: [email protected] P: 1300 364 651

 

 

How can I arrange to have a default or judgement listing on my credit file updated or removed?

A request will need to be made to the credit provider entity that registered the default listing on your credit file. You will need to make a request to the credit provider entity which has lodged information on your credit file to verify the accuracy of the information and where appropriate, to make a correction to the information. It is recommended that you first obtain a copy of your credit file from Veda Advantage before contacting the credit provider entity.

Alternatively, you can contact Veda Advantage who offers a free service to investigate the accuracy of the information on your credit report that is in dispute or which you think needs fixing. More information about this service is available from here:

Following GE Capital’s disposition of its businesses in Australia and New Zealand a number of these entities are now under new ownership and as such, the request will need to be forwarded to the current owner of the entity. You will need to ascertain the current name of the relevant legal entity via the ASIC website.

The table below provides contact details for those entities which have provided credit facilities. If your enquiry relates to a GE entity that does not appear on the list below please contact our legacy solutions team for assistance:

Legal Entity Contact for enquiries and requests
GE Capital Finance Australia (now known as Latitude Finance Australia Pty Ltd) GE Personal Finance Pty Ltd (formerly AVCO Financial Services Ltd (now known as Latitude Personal Finance Pty Ltd) GE Automotive Financial Services (now known as Latitude Automotive Financial Services) Latitude Financial Services Latitude Finance Services - Customer enquiries (Australia)
GE Commercial Corporation (Australia) Pty Ltd (now known as Harrenvale Corporation (Australia) Pty Ltd) GE Commercial Pty Ltd (now known as Harrenvale Pty Ltd) GE Commercial Australasia Pty Ltd (now known as Harrenvale Australasia Pty Ltd) GE Commercial Australasia (AUD) Pty Ltd (now known as Harrenvale Australasia (AUD) Pty Ltd) GE Capital Finance Pty Ltd (now known as Harrenvale Finance Pty Ltd) as trustee of the GE Capital Commercial Real Estate Financing & Services (Australia) Unit Trust GE Commercial Finance NZ (now known as Harrenvale Finance NZ) Balmain E: [email protected] P: 1800 452 666
GE Fleet Services Australia Pty Ltd (now known as Element Fleet Services Australia Pty Ltd) Custom Fleet Pty Ltd Custom Service Leasing Pty Ltd Custom Fleet NZ Element Financial E: [email protected] P: 1300 364 651
GEL Custodians Pty Ltd GE Mortgage Solutions Ltd AVCO Access Pty Ltd GE Finance Australasia Pty Ltd (formerly Australian Guarantee Corporation Limited) GE Capital Asset Services & Trading Asia Pacific Pty Ltd Rohenryn Pty Ltd GE Spa Leasing Pty GE Commercial Finance Australia Pty Ltd Commercial Distribution Finance Pty Ltd GE Finance & Insurance (NZ) GE Capital Legacy Solutions E: [email protected] P: 1300 364 651

 

 

As a former employee of GE Capital, how can I obtain historical employment and/or payroll information?

Please contact the GE Australia & New Zealand Human Resources Operations team by phone or email:

P: 1300 738 344 (Australia) / 0800 480 401 (New Zealand) E: [email protected]

 

Where do I send a written inquiry to?

Building 8, 572 Swan Street, Richmond, VIC, 3121

 

Former customers of GE Capital Australia and New Zealand can learn more details here